Returns & Refund Policy

Mothersessence.in is owned and managed by Mother’s Essence (“Company”). The Company is a public company proprietor under the Companies Act, 1956. The Company manufactures, supplies, deals in, and enables the purchase of products listed on the Website from time to time (“Services”).

At Mother’s Essence, we aim to provide a smooth and transparent experience for all our customers. This Returns & Refund Policy outlines the conditions under which returns and refunds may be processed.

1. RETURNS POLICY

1.1 In case of returns, shipping costs for returning your item shall be paid by the Users.

1.2 The Company does not guarantee acceptance of all return requests and reserves the right to evaluate each request on a case-by-case basis.

1.3 Products must be returned in the condition communicated at the time of purchase or as otherwise specified by the Company.

2. REFUND POLICY

2.1 If a refund is approved, the cost of return shipping will be deducted from your refund.

2.2 Shipping costs are non-refundable.

2.3 Refund timelines may vary depending on the mode of payment and processing timelines.

3. SHIPPING POLICY REFERENCE

The following shipping terms apply and are to be read in conjunction with this policy:

5.1 Shipping costs are additional, non-refundable and shall be payable by the Users.

5.2 The Shipping costs are dependent on location and order size.

5.3 The shipping time is generally 7 – 15 days but may vary depending on location and order size.

5.4 A tentative shipping date would be specified in the invoice along with the shipping cost.

5.5 Speed deliveries may be requested and would incur additional costs.

5.6 In case of returns too, shipping costs for returning your item shall be paid by the Users. If you receive a refund, the cost of return shipping will be deducted from your refund.

4. USER RESPONSIBILITIES

Users agree that:

All information provided is accurate and complete
They will comply with all applicable Terms and Conditions of the Website
They will not misuse the return or refund process

Users are solely responsible for protecting and maintaining the confidentiality of their information.

5. LIMITATION OF LIABILITY

The Company shall not be held liable for:

Delays in refund processing due to external payment providers
Losses arising from incorrect information provided by the User
Any indirect, incidental, or consequential damages related to returns or refunds

All services are provided on an “as is” and “as available” basis without warranties of any kind.

6. MODIFICATIONS TO POLICY

The Company reserves the right to update, modify, or amend this Returns & Refund Policy at any time without prior notice. Changes shall be effective immediately upon posting on the Website.