Mothersessence.in is owned and managed by Mother’s Essence (“Company”). The Company is a public company proprietor under the Companies Act, 1956. The Company manufactures, supplies, deals in, and enables the purchase of products listed on the Website from time to time (“Services”).
At Mother’s Essence, we are committed to delivering your products in a timely and efficient manner. This Shipping Policy outlines the terms and conditions related to shipping, delivery, and associated charges.
1. SHIPPING CHARGES
5.1 Shipping costs are additional, non-refundable and shall be payable by the Users.
5.2 The Shipping costs are dependent on location and order size.
2. DELIVERY TIMELINE
5.3 The shipping time is generally 7 – 15 days but may vary depending on location and order size.
5.4 A tentative shipping date would be specified in the invoice along with the shipping cost.
3. EXPEDITED SHIPPING
5.5 Speed deliveries may be requested and would incur additional costs.
4. RETURNS & SHIPPING COSTS
5.6 In case of returns too, shipping costs for returning your item shall be paid by the Users. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. USER RESPONSIBILITIES
Users agree that:
- Accurate shipping details must be provided at the time of placing an order
- Any delays caused due to incorrect or incomplete address information shall not be the responsibility of the Company
- Users will bear any additional charges arising from failed delivery attempts due to incorrect information
Users are solely responsible for protecting and maintaining the confidentiality of their information.
6. SERVICE AVAILABILITY
The Company reserves the right to:
- Refuse or cancel shipments to certain locations
- Modify shipping methods without prior notice
- Delay or cancel shipments due to unforeseen circumstances
7. LIMITATION OF LIABILITY
The Company shall not be held liable for:
- Delays in shipping due to logistics partners or external factors
- Loss or damage caused during transit beyond reasonable control
- Any indirect, incidental, or consequential damages arising from delivery delays
All services are provided on an “as is” and “as available” basis without warranties of any kind.
8. MODIFICATIONS TO POLICY
The Company reserves the right to update, modify, or amend this Shipping Policy at any time without prior notice. Changes shall be effective immediately upon posting on the Website.
9. GOVERNING LAW
This Shipping Policy shall be governed by and construed in accordance with the laws of India, with jurisdiction in Karnataka.
Products
- Soy Wax Candles
- Scented Wax Melts
- Scented Jar Candles
Contact Us
Mother’s Essence
Prestige Gulmohar, Kalkere Main Road
Horamavu Agara, Bangalore, Karnataka – 560043, India
Mobile: +91-9972741212
Email: ashwini.madapatty@mothersessence.in
